Refund Policy

Returns

We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, unwashed, in its original condition, returned in its original packaging with all tags and accessories attached, and show no signs of use, damage, alteration, or laundering.

To initiate a return, please contact us at sales@homeoflineneg.com with your order number, the reason for your return, and photos of the item if it is damaged or incorrect.

Non-Returnable Items

For hygiene reasons, we cannot accept returns of used or washed bedding, towels, pillows, or comforters; items removed from sealed packaging where applicable; or final sale and clearance items, unless the product is defective or delivered incorrectly.

Damaged or Incorrect Orders

Please inspect your order upon delivery. If you receive an incorrect, damaged, or defective item, contact us within 48 hours of delivery with your order number, clear photographs showing the issue, and a brief description. After review, we will arrange a replacement or issue a full refund, including applicable shipping costs if the error was ours.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. Approved refunds will be processed using your original payment method within 7–14 business days, depending on your payment provider.

For Cash on Delivery (COD) orders, refunds will be issued via bank transfer, Instapay, or another mutually agreed payment method. Original shipping charges are non-refundable unless the return is due to a defective product or an error on our part.

Exchanges

We are happy to exchange eligible products for a different size or colour, subject to stock availability. Please contact us within 14 days of delivery and our team will assist you.